We aim to provide a fair refund process for eligible purchases where customers receive clear guidance on request steps, timelines, and required verification.
Refunds are generally considered for eligible products that are unused, undamaged, and returned within the policy window with valid purchase proof.
Customers can submit a refund request through support, share order details, and complete product inspection steps for final approval.
Customized items, damaged products due to misuse, and requests outside the eligible period may not qualify for refund approval.
Keep your invoice and original packaging to help process refund requests faster.
Refund requests are reviewed based on product condition, purchase proof, and policy eligibility timelines.
